Shipping and delivery

Shipping costs

For an order in the webshop we charge € 30 per order for shipping and administration costs, excluding VAT. We calculate the VAT as a separate line. There is no free-shipping threshold.

For systems, installation and other deliveries on quote, the costs in the quote apply.

Delivery time

We discuss the delivery time per article with you, for example with your quote request. We do not name a fixed period in advance. For online payment, the delivery time starts on the day we receive your payment.

A stated delivery time is indicative and not a fixed commitment. If a product says “delivery time on request”, we request it for you. You can also request a quote or advice straight away.

Shipped is not the same as delivered. The delivery time depends on the carrier.

Request advice

Delivery

We ship with an external carrier. If you want to know where your shipment is, call or email us with your order number.

Collection in Leusden

Collection is possible by appointment at VCM Medical, Hamersveldseweg 135, 3833 GN Leusden, the Netherlands. Make an appointment beforehand by phone or email, with your order number.

Check the shipment

Check the packaging and the contents immediately on receipt: right product, right quantity, no damage. See also article 8 of the general terms and conditions.

Damage or a wrong delivery

If the packaging is damaged, note that immediately on the carrier’s delivery note or consignment note. Report transport damage, a damaged product or a wrong delivery to us within 8 days after delivery, with a photo of the packaging and the product and your order number. Do not enter patient data.

If a product is defective or wrongly delivered, the costs of the return shipment are for VCM Medical. How to register a return is explained on the page Returns and withdrawal.

Lost shipment

If your shipment does not arrive within the expected time, please contact us. We will investigate it with the carrier.

Systems and installation

We deliver, install and connect systems with our own technicians. We agree the schedule with you.

Delivery outside the Netherlands

In the webshop we only deliver within the Netherlands. For delivery to another country, first request a quote. It states the shipping costs, the terms of delivery, the VAT and any export licence.

Request a quote

VAT for business customers in another EU country

For a business customer in another EU country, 0% VAT may apply. For that you need a valid VAT identification number, we must be able to demonstrate that the goods were transported to that country, and we include the delivery in our intra-Community supplies listing. We check the VAT number when we prepare the quote. If the number is invalid or missing, we charge Dutch VAT.

For a delivery with installation in another country, a different VAT arrangement may apply. We agree this with you beforehand.

Deliveries outside the European Union

For export outside the EU, 0% VAT may apply, if we can demonstrate the export. Import duties, VAT and levies in the country of destination are for the customer. Export is also subject to the rules on export control and sanctions in article 21 of the general terms and conditions.

Warranty on products

For products from manufacturers, the manufacturer’s warranty applies. Its duration and scope therefore depend on the product. Report a defect as soon as possible and we will see to the handling. The rules are in article 11 of the general terms and conditions.