After delivery
Service: Faults, inspection, maintenance and training
Faults, inspection, maintenance, training and documentation with one partner. Also for some other brands; which ones we maintain, we discuss when you make your request.
Report a fault
Tell us what is going wrong
You will receive a ticket number by email and a technician will contact you. If you are logged in to My VCM, you see your service reports there with their status.
Not a fault, but a repair or a return? Request a repair or return.
Have this at hand
- Brand and type of the device
- Serial number, on the type plate
- Institution, department and location
- What you see, and any error message
Do not enter patient data. Was there an incident with a patient or user? Say so in your report or call us.
Service contracts
Basic, Plus and Premium, or tailor-made
We discuss training for your team with you; the content is stated in the quote.
Standard packages Basic, Plus and Premium. The scope of each package, the price, the term and the notice period are stated in the quote and in the contract.
Tailor-made. If none of the packages fits, we agree a contract with you around your devices and your department: what is maintained, how often and with what availability.
Premium: fault service outside office hours. With a Premium contract you can also call our fault service outside office hours if measuring is no longer possible, via the numbers we know from you.
Without a contract you can reach us for faults, questions and a quotation (Mon–Fri 08:30–17:00).
Which agreements apply is recorded in your contract. We agree the details with you in the quote.
Inspection and maintenance
Scheduled by VCM, with report and sticker
VCM inspects and maintains periodically, as agreed. With a service contract we schedule the inspection ourselves. You receive an inspection report and a sticker per device.
- Inspection according to NEN-EN-IEC 62353
- Report and sticker per device
- Preventive maintenance by VCM
Installation and training
From advice to on-site training
Our technicians are trained on the systems we supply.
- Advisory meetingWe look at your department and way of working.
- Demo and trial placementTest the system with your own team.
- InstallationIncluding connection to your network and systems.
- On-site trainingFor your team, on site.
Documents and notices
Documents on request
Instructions for use, EU declarations of conformity, CE certificates and brochures are available on request.
Get in touch with usSafety notices
Notices from manufacturers about the safety of their products, available in My VCM.
More about safety noticesService manuals in My VCM
You see manuals for service and maintenance after logging in, per device registered to you.
Log in to My VCMA service contract for your department?
Request a proposal. We look at your equipment, including some other brands.