Service for business customers

Repair or return

Does a device or part need repairing, or do you want to send something from an order back? Fill in the form. With the serial number and a short description we know what it is about.

Make a request Call 033 434 50 60

Request

What happens next?

You receive a ticket numberBy email, with a summary of your request.
We contact youAbout the next steps.
You receive the return instructionsFrom VCM, by email. Please do not send anything until you have received them.

Before you send a device: clean it (see the general terms) and remove storage media such as an SD card, or erase the patient data. In doubt? Call us.

This form needs JavaScript. Call us on 033 434 50 60 or email info@vcmmedical.nl.

What is it about?

Which device or part is it about?

Device or partSerial number (optional)Found on the type plate, usually on the underside or back.Order or invoice number (optional)Useful when returning an order.

What is the matter?

Description of the problem or the reasonDo not enter patient data. Maximum 2000 characters.Photo or PDF (optional)JPG, PNG or PDF only, maximum 3 files, maximum 15 MB in total. Without patient data: no patient names or numbers in the image.

How do we reach you?

NameInstitution and departmentPhoneEmail

We only use your details to handle your request and keep them for 12 months. Read the privacy statement. Do not enter patient data.

Is a device no longer working?

Report it as a fault. A technician will contact you.

Report a fault