Accessibility
Accessibility statement
We want everyone to be able to use this website. Here you can see what we aim for and where we stand.
This is a courtesy translation. In case of discrepancy the Dutch text prevails.
Last updated: 2 November 2026 (own check). Version: 1.1. Responsible: VCM Medical B.V.
Current status
Level of accessibility
We aim for WCAG 2.2, level AA. These are the international guidelines for accessible websites. This website is partially compliant: for the points we measured we found no problems, apart from the known deviations below. We have not tested a number of components.
This statement is based on an own check by VCM Medical on 2 November 2026. A test by an external, independent party has not been carried out and people with disabilities have not tested the website. We therefore do not claim that the website fully complies.
Status by component
| Component | Status | Explanation |
|---|---|---|
| Information pages: home, specialities, brands, service, about VCM, news and events | Measured | No horizontal scrolling, one main heading per page, a link to skip to the content and a main area. The automatic check reported no contrast errors. Reported as a recommendation: ‘aside’ areas inside the main area on system and brand pages (see below). |
| Header, menu, search, cookie notice and footer | Measured | Every focusable element we measured has a visible focus indicator. The link to skip to the content is in the header (on a first visit the cookie notice comes first). We have not assessed on every page whether everything can be operated with the keyboard alone. |
| Forms: quote, report a fault, contact, business account, job application, return | Partly measured | Included in the measurements of screen width, main heading, focus and the automatic check. Not tested with a screen reader. Submitting forms and the confirmation emails have not been tested for accessibility. |
| Knowledge base and document centre | Limited measuring | Overview pages and one knowledge article were included in the measurements. The other articles and the documents themselves have not been tested individually. |
| English pages | Measured | The same measurements as for the Dutch pages. The English text is a translation of the Dutch text. |
| Webshop, basket, checkout and My VCM, as a visitor sees them without logging in | Partly measured | Measured like the other pages. The automatic check reported invalid list roles in the product cards (see below). |
| Ordering as a logged-in customer, My VCM after logging in, order confirmation | Not tested | This requires a full test environment with customer data. We can therefore say nothing about this. |
| Payment | Not tested | The payment step has not been tested. The payment page belongs to the payment service provider and not to us. |
| PDF documents, invoices and emails | Not tested | See “Manufacturers’ documents” and “Invoices and emails” below. |
What was tested
How and when
The check was carried out on 2 November 2026, on a test version of the website and not on the live website. It is an own check by VCM Medical, carried out by the team that builds and checks the website, with automated tools (Chromium and axe-core 4.10.2). It is not an external audit and people with disabilities have not tested the website.
As soon as the website is live, we will repeat the check on the live version and amend this statement with the date of that check.
What we measured
- 152 addresses, Dutch and English (pages, webshop, basket, checkout, the My VCM login page, search, archives, brand and system pages, a knowledge article and error pages), at screen widths of 360, 390, 768, 1024, 1280, 1920, 2560 and 3840 px. Result: no horizontal scrolling anywhere and exactly one main heading on every page with status 200.
- On the core pages (18 pages, Dutch and English): no broken images, a link in the header to skip to the content, which points to the main area, and a correct language attribute (nl-NL or en).
- Focus: on all measured addresses every focusable element has a visible focus indicator. The first eight tab stops on the Dutch and English home pages were stepped through.
- Touch targets: the size was measured against a minimum of 24 by 24 px. The side menu in the header was enlarged for this. No target that is too small has been found in the website’s content.
- Colour contrast: the grey helper text and the borders of input fields and buttons were adjusted and calculated against a white background (text at least 4.5 : 1, borders at least 3 : 1). The automatic check reported no contrast errors at 360 and 1280 px.
- Video on the About VCM page: a visible text description, a pause button, and without JavaScript the video does not start by itself. With the “reduce motion” setting the video shows only the controls; this was established in the code and not measured in a browser with that setting.
- An automatic check with axe-core 4.10.2 at 360 and 1280 px. What that check still reported is listed under “Components that are not yet (fully) accessible”.
What we could not test
- Real screen readers (such as NVDA, JAWS, VoiceOver and TalkBack) and voice control. We make no statements about this.
- Zooming in to 400% on all pages: only a narrow screen of 360 px was measured.
- Real phones and tablets, high-contrast settings and the dark mode of the operating system, and the Safari and Firefox browsers (we measured with Chromium only).
- Ordering as a logged-in customer, My VCM after logging in, the payment step and the delivery of emails.
- PDF documents.
- Captions for video: the video on About VCM contains no speech, but a person has not checked this.
- The live website: all measurements were made on a test version.
Components that are not yet (fully) accessible
Known deviations in the latest measurement
- In the webshop product cards the automatic check reported invalid list roles (list and listitem). We are fixing this and will measure again afterwards.
- On system and brand pages there are ‘aside’ areas inside the main area. The automatic check reports this as a recommendation (best practice) and not as a failure of a success criterion. It has not yet been changed.
Webshop and payment
We have not tested ordering as a logged-in customer, checking out and the payment step. We therefore do not yet know whether that works for everyone. The payment page also belongs to the payment service provider; we cannot change anything there ourselves. If ordering does not work, you can call or email us. See “Help and alternatives”.
Manufacturers’ documents
The document centre will contain PDF files from the manufacturers of the equipment, such as instructions for use, datasheets and declarations. We do not make them ourselves. We do not know whether they are accessible to screen readers and cannot guarantee this for all files. If you have not been able to read a document, let us know. We will then try to give you the content in another way, for example by email or by telephone, or ask the manufacturer for an accessible version.
Invoices and emails
PDF invoices from our accounting package and the emails that the website sends (such as a confirmation or a password link) have not been tested for accessibility.
English pages
The English version contains the most important information pages, the form for business accounts and the legal texts (general terms and conditions, privacy statement and this statement). The text is a translation of the Dutch text, so it may contain unclear sentences. The legal texts are a courtesy translation: in case of discrepancy the Dutch text prevails. Knowledge articles, documents and news items are available in Dutch only. Links from the English pages to Dutch pages have been made recognisable as far as possible, but not all of them.
Knowledge articles
Images, tables and videos in knowledge articles have not been checked individually for a suitable description.
Minor points from an earlier check
These points were found in an earlier check and were not assessed again on 2 November 2026.
- In the search results and in the footer there are links with the same text, such as “View”, to different or the same pages. For people who have links read out separately, it is then not always clear where a link goes.
- “Forgot password?” opens the standard WordPress screen. That looks different from the rest of the website and has not been tested separately by us.
- With quick ordering by article number, the same field names appear three times in a row, without a line number.
- The name of some buttons and links for voice control does not match exactly the text you see, for example the language choice NL and EN.
Disproportionate burden
We are not currently relying on an exemption for a disproportionate burden or a fundamental alteration of the service. What is stated above has not yet been resolved or has not yet been tested.
How we are improving this
We are fixing the known deviations and will test the logged-in components and the payment step as soon as they run in a full test environment. After that we will test with a screen reader and repeat the check on the live website. We check changes to the website with the same tools. We will then update this statement.
Help and alternatives
Something not working on the website?
Call us on 033 434 50 60 (Mon–Fri 08:30–17:00) or email info@vcmmedical.nl. We will then help you with your order or with a quote request. You can also use the quote form or the contact form, or ask your question by email.
This statement in another form
Would you prefer to hear this statement spoken, or to read it in another way? Call us and we will explain the content orally, or email us.
Reporting a problem
Cannot use something?
Let us know. Tell us which page it is, what is not working and, if you wish, which browser or assistive technology you use. Email info@vcmmedical.nl or call 033 434 50 60 (Mon–Fri 08:30–17:00).
What we do with your report
We record your report, find out what is going on and let you know what we are doing about it. Where possible, we help you in another way in the meantime.
A report not resolved properly?
Do you disagree with how we handled your report? Then email info@vcmmedical.nl with the subject “Accessibility – for the management”. VCM Medical’s management will then review the report again.
Because the law does not apply to VCM Medical (see below), we do not need to have a statutory complaints procedure. For webshops that do fall under the law, the Dutch Authority for Consumers and Markets (ACM) supervises. More information is on the ACM website: Accessibility on acm.nl (external website).
About this statement
Why we publish this statement
VCM Medical is a micro-enterprise: fewer than 10 employees and annual turnover under € 2 million. For such companies the European Accessibility Act does not apply to webshops and other services. In the Netherlands that directive was introduced on 28 June 2025 in Book 6 of the Dutch Civil Code. The decree on digital accessibility of government applies only to government bodies and so does not apply to us either.
We publish this statement nevertheless, voluntarily. Our webshop is intended for business customers, such as care institutions and companies. Employees of our customers can also have a disability. We do not sell to consumers. If that is going to change or if we later do fall under the law, we will amend this statement accordingly.
What this statement is
This is a description of the situation on 2 November 2026, based on the own check above. It is not a guarantee, not a certificate and not an external audit. We update the statement if the website changes materially and after the logged-in components and the payment step have been tested.