Service for your systems

Report a fault

Is a device not working as it should? Fill in the form. With the serial number and a short description a technician can get to work with the right information. Is it a fault that stops your department? Call us.

Report online Call 033 434 50 60

Also for devices of some other brands, without a contract; we discuss this when you report it

Report

What happens after your report?

You receive a ticket numberBy email, with a summary of your report.
A technician gets in touchHow quickly depends on your service contract and the severity of the fault.
Solution remotely or on siteRemotely where possible, otherwise a technician will visit.

Are you logged in to My VCM? Then you see your service reports there with their status.

Need remote help? Request TeamViewer QuickSupport and keep the ID at hand.

Not a fault but a return? Use the Repair or return form.

This form needs JavaScript. Call us on 033 434 50 60 or email info@vcmmedical.nl.

How serious is it?

Are there patients who cannot be examined right now? Then also call 033 434 50 60.

Which device is it about?

Brand and typeChoose from the list or type it yourself, also for another brand.Serial number (optional)Found on the type plate, usually on the underside or back. With the serial number we can help you faster.Location (optional)

Is the device out of use?

What is going wrong?

Type of problem (optional)

Error message or code (optional)Software version (optional)Usually found under Help or About in the program.DescriptionDo not enter patient data.Photo or log file (optional)Photo, PDF or text file, maximum 3 files, maximum 15 MB in total. Without patient data: no patient names or numbers in the image or log file.

I have checked that my report and attachments contain no patient data (names, dates of birth, patient numbers).

Does this involve an incident with a patient or user?

For example injury or a near miss caused by a device. We assess this.

Remote help and contact at your ICT (optional)

Can VCM look in remotely?

For example via VPN or TeamViewer, as far as your hospital allows it.

Contact at your ICT (optional)Useful for a problem with the link or the network.

Service contract and customer number (optional)

Do you have a service contract?

No contract is not a problem. We will help you in that case too, and discuss the cost of the help beforehand.

Customer number or contract number (optional)

How do we reach you?

NameInstitution and departmentPhoneEmail

We only use your details to handle your report and keep them for 12 months. Read the privacy statement.

Prevent rather than repair?

Inspection and maintenance

Inspection and preventive maintenance, carried out by VCM.

Service contract

Basic, Plus and Premium, or tailor-made. See which contract fits your department.

Safety notices

Notices from manufacturers about your equipment, available in My VCM.

Replace or expand a device?

Request a quote or advice. We will advise you.

Request replacement or expansion